Privacy Policy

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Privacy Policy One Financial Group Limited

Privacy Policy

One Financial Group respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Important information and who we are

The entity that will be the controller for your data will, in most circumstances, be the entity that you purchase a product or service from or that you otherwise deal with. One Financial Group Limited is the controller and responsible for this website.

The One Group is made up of different legal entities, details of which can be found at the end of this privacy policy. This privacy policy is issued on behalf of One Group so when we one in our in this privacy policy we are referring to the relevant company within the One Financial Group Group responsible for processing your personal data.

We have appointed head of compliance who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our head of compliance using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our head of compliance in the following ways:

Email – Info@onemp.co.uk
Postal address: 9 layton park close Leeds LS19 6PJ

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

The data we collect about you

Personal data, means any data about an individual from which that person can be identified or is identifiable.
We may collect, use, store and transfer different kinds of personal data about you:

• Identity data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact data includes billing address, home address, email address and telephone numbers.
• Application data (to apply for a mortgage) includes information about your salary and employment dependents details, details of assets, details of protection policies, your existing mortgage and financial commitments, credit history and health information.
• Application data (to apply to become an Authorised Representative) includes information about your business.
• Call recording data includes an audio recording of any calls you make to us.
• Financial data includes bank account and payment card details.
• Transaction data includes details about payments to and from you, arrears information and other details of products and services we have arranged for you.
• Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting, location, preferred language, browser plug-in types and versions, device type (unique device identifiers), operating system and platform, device screen resolution, calling line identification (CLI) information, and other technology on the devices you use to access this website.
• Profile data includes your username and password, products we have arranged for you, your interests, preferences, feedback, complaints and survey responses.
• Usage data includes information about how you use our website, products and services.
• Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • apply to become an Authorised Representative (where applicable);
  • create an account on our websites or client sites;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • send a message to our support system;
  • enter a competition, promotion or survey; or
  • give us feedback or to contact us.

• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data and Usage Data. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive data about you if you visit other websites employing our cookies.

• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Authorised Representatives within our network;
  • marketplace providers;
  • analytics providers such as Google Analytics; Bing
  • advertising networks such as Google Ads, Bing, Facebook (Meta), and LinkedIn;
  • search information providers such as Google; Bing, etc.
  • providers of technical, payment and delivery services;
  • lenders for fraud prevention purposes;
  • credit reference agencies such as Experian;
  • publicly available sources such as Companies House and the Electoral Register.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis we are relying on to process your personal data where more than one ground has been set out in the table below.